Navy IT
Information Systems Technician. Learned what it means for systems to hold up under real pressure.
About
Olivia Keiter
Builder, operator, and someone who cares deeply about work that does not break under pressure.
The story
How I got here
I started in the Navy as an Information Systems Technician. High-stakes environments teach you quickly what matters: systems need to be clear, resilient, and accountable when the pressure is real.
After service, I kept moving deeper into tech at Microsoft Federal. In that chapter I built IMHub, a production multi-agent AI platform running nine agents that removed more than 1,000 manual actions per day. I built it on my own initiative, without a formal engineering team, because the need was obvious and waiting was not useful.
Keiter & Co. came next, built from our homestead because small businesses deserve better systems than the ones they keep getting sold. Building Out Loud followed for a simple reason: information this useful should not be locked behind a paywall or a follow button.
Consulting is the natural next step. It is all the same work, just with a sharper focus on helping firms move from fragile process to practical systems that actually run.
Path
The arc, briefly
Each chapter taught me something the next one needed.
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Then -
Next Microsoft Federal
Built deeper into enterprise tooling. Ran toward problems that needed fixing.
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Then IMHub
Multi-agent platform shipped to production. Nine agents. Roughly 1,000 manual actions removed every day.
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Now Keiter & Co. and consulting
Web work for small businesses. Operations systems for firms outgrowing spreadsheet sprawl.
Home
The homestead
Home is Petersburg, New York. Twenty-two acres, chickens, a garden, and the daily rhythm of building something real in a place that matters.
This site does not include names or photos of children. That boundary stays firm.
Principles
What I believe
The short version of how I work.
Agents recommend. Humans push go.
Wrong architecture needs a rebuild, not a patch.
You should feel the friction before you automate it.
Information this useful should not live behind a paywall.